Privacy Policy

This policy explains what information IMEXHOME collects when you use this website, why we collect it, and how it is handled. It applies to enquiries, quotations and general browsing.

1. Information We Collect

We only collect information you choose to give us. This is normally:

• Your name, company name and country
• Email address and phone / WhatsApp number
• The content of your enquiry — product interest, quantities, target market, floor-area requirements, delivery port
• Any files you send us, such as layout sketches or specification sheets

We do not require an account to browse this site, and we do not collect payment details through the website.

2. How We Use It

Enquiry information is used only to prepare and follow up a quotation, to answer technical questions, and to arrange production and shipping if you place an order. We may contact you by email or WhatsApp about your enquiry.

We do not sell, rent or trade enquiry information to third parties, and we do not add you to marketing lists you did not ask for.

3. Sharing With the Factory

To prepare a quotation we must share your technical requirements with our manufacturing partner. We share the minimum necessary for that purpose. Commercial details of your enquiry — your customer identity, your pricing and your market strategy — are not shared with third parties.

4. Cookies and Analytics

This site does not use advertising cookies. If analytics are enabled in future, they will be limited to aggregated visitor statistics, and this page will be updated to say so.

5. Data Retention

Enquiry and quotation records are kept for as long as needed to serve you and to meet our bookkeeping and export-documentation obligations. You can ask us to delete your enquiry record at any time, unless we are required to keep it for a completed transaction.

6. Your Rights

You can ask us at any time to show you what we hold about you, correct it, or delete it. Write to sales@imexhome.com and we will respond within a reasonable period.

7. Security

Enquiry information is stored in our business email and file systems with access limited to the people who handle your enquiry. Website enquiry forms are transmitted over an encrypted connection. No method of transmission is completely secure, but we do not hold sensitive payment data on this website.

8. Third-Party Links

This site links to external platforms such as WhatsApp. Once you leave our site, the privacy policy of that platform applies.

9. Changes to This Policy

If we change how we handle information, we will update this page and revise the date at the top.

10. Contact

Questions about this policy, or about the information we hold, can be sent to sales@imexhome.com or through the contact page.